Any references in this policy to “we”, “us”, “our”, is to “Active Life Physiotherapy”. Active Life Physiotherapy is located at Carlow Gateway Business Centre, Athy Road, Carlow, Company Registration Number: 621648.
You have a number of rights which you may exercise in respect of your personal data. If you wish to exercise any of these rights, please email firstname.lastname@example.org detailing the right that you wish to exercise together with official documentation confirming your identity such as passport, driving licence. We must respond to you without delay and in any event within one month (subject to limited extensions). You are entitled to lodge a complaint with the Data Protection Commissioner if you are not happy with our response when you chose to exercise any of your rights below. The following are a synopsis of your data protection rights. We are allowed to refuse your request in certain limited circumstances. If this arises we will let you know.
Right to information – You have a right to certain information in relation to your personal data. We have included this in this document.
Right of access – You have the right to receive information from us in relation to the personal data that we hold about you.
Right of erasure/right to be forgotten – This is your right to have information which we hold in relation to you deleted in certain circumstances.
Right to rectification – This is your right to have inaccurate personal data held by us concerning you corrected and incomplete personal data completed.
Right to object – It is your right to object to the processing of your personal data by us but only where we are processing the personal data on the grounds of legitimate interest.
Right to restriction – It is your right to require us to limit the processing of your personal data where certain circumstances arise.
Right to data portability – This is a right to have your personal information transferred in an electronic and structured form to you or to another party This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
Right to object to automated decision making including profiling – This is a right not to be the subject of automated decision-making by us using your personal information or profiling of you.
Right to withdraw consent where we are processing your personal data on the grounds of consent you have a right to withdraw your consent to the processing.
The Company at all times reserves the right to process personal data for the establishment, exercise or defence of legal claims.
Any personal information which Active Life Physiotherapy collects about you will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 & 2003 and GDPR introduced on 25 May 2018. We retain your information securely and take our responsibilities to protect your personal data very seriously.
We collect the data that you actively provide during the following activities:
When filling in forms on our website (www. Activelifephysiotherapy.ie) through our social media; during phone calls; in other correspondence e.g., email and in visits to the clinic.
The following data can be collected actively from you:
- First and last name,
- Your medical history,
- Nature of visit,
- E-mail address,
- Your contact number,
- Emergency contact name and number,
- Appointment dates and times,
We ask you to inform us about any relevant changes that we should know about. This would include such things as any new treatments or investigations being carried out that we are not aware of. Please also inform us of change of address and phone numbers.
As well as the information that you actively provide to us if you visit our site to browse, read or download information from our website, certain statistical information is available to us via our internet service provider. This information may include:
The IP address from which you access our website;
The top-level domain name used (for example .ie, .com, .org, .net);
The type of browser and operating system used to access our site;
The date and time of your access to our site;
The pages you visit; and any previous website address from which you reached us, including any search terms used.
If you fill out a form on our website providing us with your personal data as outlined above, this may enable us to identify you on future visits to the website by combining the personal data that you have provided to us in the form and your IP address. This will enable us to identify your particular preferences and to particularly market those products and services to you. If you are already a client of the business, we may chat to you about these particular products and services. Unless you provide us with your personal data through the form we will not be able to identify you on future visits to the website by your IP address.
In addition, we also collect certain statistical information when you read our newsletter.
In order to provide for your care, we need to collect and keep information about you and your health on our records. We will only ask for and keep information that is necessary. We will attempt to keep it as accurate and up to date as possible. We will explain the need for any information we ask for if you are not sure why it is needed.
We will only process any personal data which you provide to us in accordance with the purpose for which it was provided.
All persons in the practice (not already covered by a professional confidentiality code) sign a confidentiality agreement that explicitly makes clear their duties in relation to personal health information and the consequences of breaching that duty.
Access to patient records is regulated to ensure that they are used only to the extent necessary to enable the secretary or manager to perform their tasks for the proper functioning of the practice. In this regard, patients should understand that practice staff may have access to their records for:
➢Typing referral letters to GP’ and hospital consultants etc.
➢Opening letters from hospitals and consultants. The letters could be appended to a patient’s paper file or scanned into their electronic patient record.
➢Scanning clinical letters, radiology reports and any other documents not available in electronic format.
➢Photocopying or printing documents for referral to consultants.
➢Handling, printing, photocopying and postage of medico legal and life assurance reports, and of associated documents.
If you are our client, we will use your personal data: to provide for your care by providing you with products and services to you in accordance with any agreements entered into between us. For this purposes, we will store your personal data in our Practice Management Software Clinikco: in accordance with the legitimate interests of the Company we will also inform you of other services available in the clinic and to promote our business as a leader in its field we may send you information by e-mail from time to time about our products and services that might be of interest to you, articles and events. You will always be provided with the opportunity to opt- out of receiving these communications; in an anonymised format for research, statistical analysis and behavioural analysis; and for diagnosing problems with the website and fraud prevention and detection.
Due to the nature of our services that we provide, unless notified otherwise by you we retain your personal data for a period that may exceed 7 years from the date that you use our services and delete the personal data after this period has expired.
If you are not a client of the business but have provided us with consent to contact you with information in relation to our products and services, events, whitepapers, or any other information we will only send you the information that you have asked us to send to you. You can withdraw your consent to our sending you this information at any time. We will continue to send you this information unless you tell us that you no longer require it. All our emails will give you the option to Opt-Out or unsubscribe at any time.
Disclosure of information to other health and social professionals
We may need to pass some of this information to other health and social care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidence that we do.
Marketing: We use Mailchimp for sending digital forms and direct marketing emails and managing mailing lists. Mailchimp stores the personal data in the United States for the purpose of providing us with this service. Mailchimp have self-certified that they adhere to the EU-US Privacy Shield framework. Please see a link to Mailchimp’s Privacy Statement https://mailchimp.com/legal/privacy/. We have entered into an agreement with Mailchimp to ensure that they will only use your data for the purpose of our agreement with them and on our instructions.
Practice Management Software: We currently use Clinikco as our practice management software in order to schedule booking appointments and therefore collects your personal information. This information can include names, gender, dates of birth, countries of birth, residential addresses, telephone numbers, email addresses, a person’s emergency contacts, health insurance numbers, and patient treatment notes and records. This can include sensitive information such as health records.
By law: We may also have to disclose your personal data if we are required to do so by law.
Sale or other transfer: We may also disclose your personal data in connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company. If any of these events were to happen, this policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this privacy Statement.
Aggregated and De-Identified Information:
We may share Information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may also share information with the HSE or other bodies for administrative purposes.
Links to other websites-This website may contain links to other sites that are completely unrelated to activelifephysiotherapy.ie. This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites.
Marketing – Through Mailchimp, we use pixel tags to track and improve the effectiveness of our marketing emails. For example, we may use such technologies to identify if you read a marketing or update we sent to you.
Functionality – These cookies remember choices you made to improve your experience on our website.
Targeting or advertising cookies – These cookies collect information about your browsing habits on the website in order to make advertising relevant to you and your interests.
We may change this Policy from time to time. We will notify you of any changes to the Policy.
This Policy and all issues regarding our website are governed by the laws of Ireland and are subject to the exclusive jurisdiction of the courts of Ireland
We welcome your feedback and questions. If you wish to contact us, please send an email to email@example.com or you can write to us at Active Life Physiotherapy, Carlow Gateway Business Centre, Athy Road, Carlow, Ireland.